Support

CTS Essentials Plus is $59.95 per year and renews automatically each year so your protection never lapses, and you can cancel anytime from your account. If you cancel, your sensor keeps all of its core protection for free, forever: automatic stove shut-off (with the CTS Power Cutoff), on-device voice and light alarms, and app access for one user and one sensor. The Plus features, such as push notifications, remote shut-off (with the CTS Power Cutoff), room temperature alerts, and multi-user access, pause until you resubscribe.

Cooking should never be left unattended, and you stay responsible for the stove at all times. The CTS Smart Kitchen Sensor is a backup for the moments your attention slips, not a reason to leave the stove. Its unattended-cooking timer adjusts to the heat: high-heat cooking triggers a warning sooner, and low-heat cooking a little later. If no one responds to the warning and the CTS Power Cutoff is installed, it shuts the stove off automatically. You can adjust the overall sensitivity in the app.

Not yet. The CTS system currently supports 240V electric ranges, including radiant, coil, and induction stoves, with standard 3-prong or 4-prong plugs. Gas stove support is on our roadmap. If you cook on gas and want to know when it becomes available, contact us at sales@cooktopsafety.com.

Our sensor uses patent-pending advanced AI that analyzes thermal data in real time to catch unsafe and unattended cooking early, such as an unattended burner or cookware reaching dangerous flashpoint temperatures, before it becomes a fire.

If the sensor detects a potentially unsafe situation, it will alert you with a clear voice message and flashing lights. If the situation is not fixed, and with the CTS Power Cutoff it will automatically turn off power to the stove or range to help prevent accidents.

No. The CTS Smart Cooking Sensor is able to differentiate between normal high-heat cooking and dangerous or unattended cooking that lead to fires.

No, our device uses thermal imagery for non-intrusive presence monitoring. There is no camera, so your privacy is always protected.

Once everything is safe, you can easily restore power to the stove by pressing the button on the sensor.

Yes. The core safety interventions, including the local audible alarm and automatic CTS Power Cutoff, function entirely offline. Certain features won't work without Wi-Fi like device updates, mobile alerts, and remote shutdown.

The CTS Smart Sensor works with electric radiant, coil, and induction stoves or ranges. A version for gas stoves will be available in 2026.

Absolutely. The CTS system is a DIY, plug-and-play solution that can be installed in about 10 minutes. The sensor mounts with 3M Command strips and the CTS Power Cutoff fits standard North American 4-prong 240V outlets. No electrician or special tools are required for installation.

The sensor should be mounted on the wall behind your stove, 12-16 inches above your stove.

The CTS Power Cutoff is available in 2 versions, requiring either a standard North American 4-prong, or 3 prong 240V wall receptacle. It is currently compatible with radiant, coil, and induction electric ranges.

Yes. The Total Protection Dashboard is specifically designed for property managers to monitor multiple units, view safety analytics, and manage geofencing alerts across an entire community.

There is no monthly fee. Core safety features, including local alarms and the automatic CTS Power Cutoff, are always free with the Home Essentials plan, no subscription required. The optional CTS Essentials Plus plan adds remote alerts and multi-user access, plus remote shut-off, lock and scheduling with the CTS Power Cutoff for $59.95 per year, billed annually and cancelable anytime.